TERMS & CONDITIONS

Privacy and Security

Privacy

We are committed to protecting your privacy. We NEVER share our customers’ personal information with anyone. Read our Privacy Policy.

Security

We use Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted (and therefore unreadable) by SSL as it travels over the Internet, including your credit card number, name and address. For more information visit our Privacy Policy page.

Ordering

Online Orders

In order to place your first order online, simply add the items you wish to order to your shopping cart. When you are finished, click the checkout button and proceed to complete the order. You can also create an account in order to save your card information and shipping address for a faster check out experience in the future. COMPLEXXXUS, LLC reserves the right to refuse service to any person.

Payment Methods

Credit Card

Your credit card information is 100% secure. All information included with your order is encrypted for privacy while in transit. Credit card charges will be processed by Helcim Payment Solutions.We accept each of the cards listed below.

 

PayPal

We accept PayPal.

Currencies Accepted

Currently, we are only nationwide in the United States, therefore, we accept credit card payment in US Dollars only.

Check or Money Order

Currently, we do not accept check or money orders.

Managing Stored Payment Data

If you have or create an account with us, for your convenience we store information about the card so that it is available to you for subsequent purchases. If you do not wish to have this information saved for future use you can easily delete it. Simply click on the “Account” icon in the top right of the screen and click on the “Change” button in the payment information section. You will be taken to a page that allows you to remove credit cards you may have on file. For your protection we do not actually store your credit card number, but rather a unique token identifier that can only be used by us to specify your card with our payment processor. With this token we also store the card type, last four digits of the card and expiration date for your reference. Again, this applies only to purchases made via credit card where you have an account with us. None of these data are stored if you have only made payments via Paypal or guest checkout.

Returns

Defective Products

If you have received a defective item, please fill out our Contact Us form and we will help expedite your submission and process of replacement through the dropshipper terms and conditions.

Incorrect Item Shipped

If there is a mistake in the item shipped to you, please let us know so we can replace it for you. 

Incorrect Product Ordered

To protect the health of our employees and customers, we cannot exchange any products offered. It is the responsibility of the customer to ensure that they are ordering the correct product.

Change of Mind

All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.

Canceling an Order

Once an order has been processed, we are unable to make any additions, changes or quantity adjustments to it, or stop it from shipping.

If you changed your mind before the order is delivered, and no longer wish to receive the product, you can mark the UNOPENED box with “Return to sender” and send it back to us. Once we receive the order back, we will credit you for the cost of the product minus a 20% restocking fee. You will not receive credit for the shipping fee.

You can fill out the Contact Us form 24 hours a day, 7 days a week. We will respond to your email within 24 hours.

Email List

Email subscribers receive exclusive special offers, savings, promotions and news. We NEVER share, sell or rent our mailing lists – Read our Privacy Policy.

Unsubscribing from Email Lists

You can unsubscribe by clicking on the unsubscribe link located at the top and bottom of each promotional email.You will receive a final email confirming that your address has been removed from our lists. Please allow up to 48 hours for this to take effect. You may receive one or two promotional emails between the time you request to be removed from a list and the time that we are able to physically remove you from our database. We thank you for your patience.

To ensure that you are getting order confirmation emails, customer service replies and the emails that you subscribe to, be sure to add us to your address book. Some internet providers have spam filters which will inadvertently block email unless the sender is in your address book.

My Account

Shopping Cart

Adding Items to Your Cart

To add an item to your shopping cart, click the Add to Cart link found on each product page.

Adjusting Quantity

To adjust the quantity of any item in your cart, type the number you want to order in the Quantity box, then click the Update button.

Removing Items from Your Cart

To remove an item from your shopping cart, check the Remove box, then click the Update button.

Ratings

You are welcome to rate any item in our store that you feel strongly about, even if it’s not an item you purchased from us. Look for the “Review” section on the item’s product pages.

Writing Product Reviews

Reviewer guidelines

The most important guideline is: Write about what you liked (or didn’t like) and why. Other users care about your opinion. It is best to focus most of your comments on the product you’re reviewing, you can also selectively compare it to related items. Finally, even though you’re reviewing adult material, please do not use offensive language. Please be respectful and thoughtful.

Review posting

All reviews are evaluated by editorial staff. We reserve the right to publish submitted reviews in full, in part or not at all. Once approved, reviews will be displayed on the product description page for the product that you reviewed.

Verified Buyer Reviews

We like to hear from customers who have had experience purchasing and using the product that they are reviewing. Our review system offers to collect your email when reviewing directly from the product description only to verify your purchase. All reviews collected from our email prompts are considered verified buyer reviews.

Review usage terms

We reserve the right to edit reviews for appropriateness and accuracy. The posting of reviews on our site is done without any promise of present or future acknowledgement or compensation. All posted reviews become our nonexclusive property, with limited republishing rights retained by the author. By submitting a review, you are granting us a license to use, reproduce, revise or display such postings.

Dispute Resolution

By using this web site, viewing its contents or ordering from us, you agree to resolve any disputes with us by first contacting us via our Contact Us form.

Copyright Inquiries

Please note that we have a Registered Agent to send proper notices to. Information is available at the U.S. Copyright website:

https://dmca.copyright.gov/osp/

Then follow the procedure and send the notice to our agent:

The DMCA requires that all notices of alleged copyright infringement be in writing. For COMPLEXXXUS to act on your notice, you must be authorized to enforce the copyrights that you allege have been infringed. When informing COMPLEXXXUS of an alleged copyright infringement, you should:

I. Identify the copyrighted work that allegedly has been infringed. If multiple copyrighted works on a single COMPLEXXXUS Service are involved, please provide a representative list of such works.

II. Describe the material that is claimed to be infringing and provide sufficient information to permit COMPLEXXXUS to locate that material.

III. Provide your contact information, including an address, telephone number, and, if available, an e-mail address.

IV. Certify or include a statement that you have a good-faith belief that the use of the copyright-protected material in the manner complained of is not authorized by the copyright owner, the owner’s agent, or law.

V. Certify that the information that you have provided COMPLEXXXUS is accurate. You should attest under penalty of perjury that you are authorized to enforce the copyrights that you allege have been infringed.

VI. Include your physical or electronic signature.

COMPLEXXXUS may not be able to act on your complaint promptly or at all if you do not provide this information.

Sales Tax

For all orders, a sales tax will be charged when applicable based on the location that the order is shipped to.

Accessibility

We aim to make our website accessible and usable for all our customers, including those with disabilities. Our goal is to permit our customers to successfully gather information and transact business through our website. We are taking a variety of steps and devoting resources to further enhance the accessibility of our website through continued monitoring and testing. We strive to meet the recommendations of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1. If you have difficulty using or accessing any element of this website or if you have any feedback, please feel free to contact us. We will work with you to make all reasonable efforts to correct the issue and assist with immediate needs.

U.S.C. 2257 Compliance Notice

All models, actors, actresses and other persons that appear in any visual depiction of actual sexual conduct appearing or otherwise contained in Hotoctopuss.com (the “website”) were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this website are exempt from the provision of 18 U.S.C. §2257 and 28 C.F.R. 75 because any of said visual depictions which appear to be of sexually explicit conduct is merely simulated.

With respect to all visual depictions displayed on this website, whether of actual sexual conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. Hotoctopuss.com is not the primary producer (as that term is defined in 18 USC §2257 and 28 C.F.R. 75 or subsequent case law defining such) of all of the visual content contained in the Website. The original records required pursuant to 18 U.S.C. §2257 and 28 C.F.R. 75 for the materials contained in this website are kept by the Custodian of Records for each of the primary producers.

Terms of Use

• Must be 18 years of age or older.
• I understand that the products I am purchasing / viewing may be sexually explicit.
• It is legal for me to possess / view sexually explicit material where I live.
• I believe that the products I am purchasing / viewing now, or may order / view in the future, are within the community standards of the area where I live.
• I will not allow minors to have access / view the products and materials I purchase.